Answer: Once you have signed up to Pinoyboxdelivery.com, you can shop online and send to our partner warehouses. United States address ATTN: 'Your Name' Pinoyboxdelivery.com 14919 Gwen Chris CT, Paramount, CA 90723, United States Tel. No: (562) 630-8622
Answer: Items can be delivered nationwide. If the consignee / recipient is not home to accept the delivery we require a signed authorization letter and your government ID.
Answer: We can store your items for up to 30 days without charge. After 30 days, you will be charged 200 php / box / per week for overstaying boxes at any of our warehouses.
Answer: We have a variety of boxes and sizes that can be found on the homepage. We also accept irregular-sized fees based on the volume of the item.
Answer: We do not have a weight limit as we ship by ocean cargo, but for practical reasons the item should be able to be handled by 2 people to ensure that your item can be handled properly and safely. In addition, the weight of each box may be limited by the ability of the box to hold the heavy load.
Answer: Yes, we can combine your items bought from different sellers into one box. To prevent accidental damage or loss we recommend that items are always kept in its original packaging from the seller or supplier.
Answer: There will be an extra charge and will depend on location if covered by the collection area. If not covered by us we can recommend third party couriers for collection.
Answer: Boxes should be paid before they are shipped out to the Philippines. Delays in payment will incur penalties such as late payment fees and storage fees. Payment options are via Paypal and Dragonpay (also accept bank transfer).
Answer: We are not responsible for any damages to your individual items or cargo when they arrive at the PH. All items are packed carefully by our partner consolidators into the boxes and containers. However items shift and move during transit and this is unavoidable. Best to inform your supplier to reinforce packaging of items in preparation for container shipping. The standard insurance provided varies by size and country of origin. This insurance covers only lost boxes. Any damaged items are not covered by insurance. You can view insurance per box upon opening a box online. No additional insurance can be purchased
Answer: Most items this includes clothes, shoes, bags and non-perishable food. If you are unsure just email us at [email protected] and we will confirm if it is acceptable.
Prohibited Items are Flammable, corrosive, Explosive, and Poisonous items like-
Acetal, Acetic Acid, Acetone, Acetylene, Acridine, Acrylic Acid, Adhesive, Aerosols, Alcohol, Alkali, Aluminium alkyl halides, Barium azide, Batteries wet cell, Battery fluid, Benzene, Black powder gun powder, Brake fluid, Butane, Calcium or calcium, alloy Camphor, Charges propellants, Chlorine, Chloroform, Coal, Coal tar, Cyanide, Decaborane, Detonators, De-icing fluids, Diethylamide, Disinfectants, Dyes, Epoxy, Ethyl acetate, Ethyl Methyl ether, Ferric arsenate, Fire extinguisher, Fireworks, Flares, Formaldehyde, Gas, Hydrogen, Ink, Isopropyl, Lead Arsenites, Lighter fluids, Liquefied fluid, Lithium, Lithium batteries, Magnesium, Manganese, Matches, Methane, Mercury, Motor Spirits, Naphthalene, Nicotine (compound or prap), Nitric Acid, Octane, Organic pesticides, Oxygen liquefied, Paints, Perfumery Products with flammable solvents, Petroleum oil or base, Pine oil, Phosphorous liquids, Potassium, Primers, Projectiles, Propane, Radioactive substances, Resin oil, Sodium chlorite, Sulphur molten, Tear gas, Turpentine, Urea, Varnish, Vinyl Chloride, Zirconium powder
The Company will not accept commercial goods (more than a dozen of any kind) and will not carry:
1. Currency and Jewellery
2. Firearms / Ammunitions
3. Explosives / Toy Guns
4. Precious Metals
5. Money Orders
6. Traveler’s Checks
7. Precious Stones
10. Important Legal Documents
11. Negotiable Instruments in bearer from: Electrical Appliances; Lewd, obscene, or pornographic materials; Gambling Paraphernalia; Industrial carbons and diamonds; Communication Equipment and computers; Combustible materials; Motor vehicle parts; Microwave ovens; Property the carriage of which is prohibited by law, regulation or statute of any federal, state or local government of any country from, to or through which the shipment may be carried
LIST OF PROHIBITED AND RESTRICTED ITEMS
Prohibited and restricted items, both for import and export that is illegal to ship via Balikbayan Box
(Source: US CBP website United States Government, Import and Export 12/17/2010 and Philippine Bureau of Customs)
All restricted items are subject to seizure and will be destroyed. The shipper and the consignee will be subject to prosecution.
Here are other applicable regulations concerning importation and exportation of some of the above products:
US residents entering the United States at international land boarders who are carrying a validly obtained controlled substance (other than narcotics such as marijuana, cocaine, heroin, or LSD), are subject to certain additional requirements. If a US residents wants to bring in a controlled substance (other than narcotics such as marijuana, cocaine, heroin, or LSD) but does not have a prescription for the substance issued by a US – licensed practitioner (e.g., physician, dentist, etc.) who is registered with, and authorized by, the Drug Enforcement Administration to prescribe the medication, the individual may not import more than 50 dosage units of the medications into the United States. If the US resident has a prescription for the controlled substance issued by a DEA registrant, more than 50 dosage units may be imported by that person, provided all other legal requirements are met.
Most items this includes clothes, shoes, bags and non-perishable food. If you are unsure just email us at [email protected] and we will confirm if it is acceptable.
Answer: As an added service we are willing to proxy our credit card or Paypal account to make payment on your behalf. There will be a 10% service charge (on top of total checkout price) to be made in advance (via bank deposit only). Any extra costs including delivery charges will be billed before sending the item out to the Philippines. This service is not applicable to UK, US and Canada.
Answer: The UMAC warehouse is located at No. 130 (Old #181) Ipil St. Cor. Ipil Ext. Marikina Heights, Marikina City. Yes, pickup can be arranged with advanced notice and proof of identity.
Answer: US Boxes are loaded to containers every Monday and departs for the port on Tuesday. Container leaves the US port every Friday / Saturday. So boxes should be sealed by Friday for loading on the following Monday. Cut-off and shipping schedule changes from time to time without prior notice.
Answer: Our partner warehouses will recommend whether you should upgrade or downgrade box size before shipment so you can get the best value for your box.
Answer: For unclaimed boxes in the Philippine warehouse, we can store boxes only up to 30 days and then storage fees apply:
SMALL BOX - P300 each per week;
MEDIUM BOX - P400 each per week;
LARGE BOX - P600 each per week
Unclaimed boxes will be disposed after 60 days in the warehouse.
Answer: Just to advise that updating of items as received takes about 1-7 business days from the actual date of delivery due to the high volume of packages being delivered to our warehouse. Call our attention if we failed to update within 1-7 business days. Thank you for your understanding.
Answer: We usually take items out of the shipping box if we find it secure to do so before packing them in the balikbayan box. For fragile items like vinyl, we keep them in the original shipping box to protect them from damage. We will exercise our best judgement and to pack fragile items securely but please note that shipping breakable and fragile items are at your own risk.
Answer: It will depend on the quantity and the value of the items . Kindly email us at [email protected] so we can assist you regarding this.
Answer: For commercial, electronics and electrical appliances, please email [email protected] first for the additional cost/handling fee.
Answer: Sending through a balikbayan box company is supposed to be tax free as long as items inside the box are for personal use. If it is commercial in quantity (more than 12 pieces), it will be at your own risk just in case the box is randomly inspected by Customs. There will be an additional charge if your items are considered as commercial items.
Answer: When you login to your account in PBD there's a box fullness meter. Our partners overseas update this so that you will know how full your box is.
Answer: Kindly message the US warehouse directly regarding inquiries about box, quotation, items, tracking number and ETA as they are responsible for packing and shipping your box. You can find the messaging system in your box, just scroll down to the end. Your message will be directly received by the US warehouse and they operate on US hours.