Answer: Once you have signed up to Pinoyboxdelivery.com, you can shop online and send to our partner warehouses, the addresses can be found in your online account.
Answer: Delivery to the Philippines is to our warehouse is in Parañaque City only. You can book a local courier ie. Lalamove or grab or you can pick-up in our Paranaque warehouse.
Answer: It takes 2-3 weeks.
Answer: When your items reach our Paranaque warehouse , your items need be to shipped to your address by your local courier otherwise storage fees will incur after one week.
Answer: We don't have standard box sizes for South Korea shipment. Shipping costs depend on the dimensions and weight of the package.
Answer: We can consolidate shipping in South Korea if all your boxes are dispatched at the same time (same batch and container).
Answer: No, we don’t do pickup in South Korea.
Answer: You will be invoiced as soon as your packages arrive in our Paranaque warehouse. Payment should be made before items are picked up / shipped to customer. Delays in payment will incur penalties such as storage fees.
Answer: Insurance only covers total loss of the box and not items inside the box.
Answer: Boxes received from Saturday to Thursday will be included in Friday shipment. But sometimes due to unforeseen event, shipment schedule changes w/o prior notice.
Answer: Our warehouse is in Parañaque City only. You can book a local courier ie. Lalamove or grab or you can pick-up in our Paranaque warehouse.
Answer: You can base this on the tracking number by the domestic courier. All packages are then automatically shipped to the Philippines. Pinoybox can only confirm that it has been received once it arrives in our Manila warehouse.
Answer: Apologies, we don't have tracking in our South Korea shipment. Boxes will be automatically dispatched going to Manila warehouse. Once arrived, we will e-mail you regarding the shipping cost and tracking numbers that already arrived.
Answer: For boxes without label, our South Korea warehouse has the right not to send the boxes to our Philippine warehouse.
Please inform your suppliers to label the boxes properly to avoid delay of sending the boxes. You may also ask them to send a picture before shipping to our warehouse. Boxes will be stored in the warehouse for one month for proper identification and consolidation, from the date of receipt.
Storage fees will be implemented for unidentified boxes over 30 days in the warehouse.
Answer: For unclaimed boxes in the Philippine warehouse, we can store boxes only up to 30 days and then storage fees apply:
SMALL BOX - P300 each per week;
MEDIUM BOX - P400 each per week;
LARGE BOX - P600 each per week
Unclaimed boxes will be disposed after 60 days in the warehouse.