FAQ
COMMON ISSUES
How do I start? Where do I have my items delivered?
Answer: Once you have signed up to Pinoyboxdelivery.com, you are free to shop online and send your packages to the address applicable to the country of origin below. Just keep adding your items in your online box until you are ready to have them shipped out.
For United Kingdom and Europe packages ATTN: "Your Name" Pinoyboxdelivery.com Forex Cargo UK Unit 7 Alpha Estate, Clayton Road Hayes, Middlesex UB3 1BB Tel. No: (44) 2088137064
For United States packages ATTN: "Your Name" Pinoyboxdelivery.com 14919 Gwen Chris CT,Paramount, CA 90723, United States Tel. No.: (562) 630-8622
For Canada packages ATTN: "Your Name" Pinoyboxdelivery.com 74500 Sheppard Ave.East Unit 25 Scarborough, Ontario, Canada M1S 3R6 Tel. No.:(416)298 8622

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Where can I have my box delivered in the Philippines?
Answer: Our Freight forwarding partner, UMAC Forwarders Express has been in the industry since 1988 and has delivered to almost all areas in the Philippines. If the consignee / recipient is not home to accept delivery we require a signed authorization letter and your government ID.

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How long does shipping take as soon as box is dispatched?
Answer:
Country of Origin Shipping Address Delivery Commitment
Metro Manila Luzon Visayas Mindanao
For United Kingdom and Europe packages ATTN: "Your Name" Pinoyboxdelivery.com Forex Cargo UK Unit 7 Alpha Estate, Clayton Road Hayes, Middlesex UB3 1BB Tel. No: (44) 2088137064 35-40 days 35-40 days 6-8 weeks 6-8 weeks
For United States packages ATTN: "Your Name" Pinoyboxdelivery.com 14919 Gwen chris CT,Paramount, CA 90723, United States Tel. No.: (562) 630-8622 30-35 days 35-45 days 45-65 days 45-65 days
For Canada packages ATTN: "Your Name" Pinoyboxdelivery.com 4500 Sheppard Ave. East Unit 25 Scarborough, Ontario, Canada M1S 3R6 Tel. No.: (416) 298 8622 30 days 30 days 4-6 weeks 4-6 weeks

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How long can I store my items before needing to ship them out?
Answer: We can store your items for up to 30 days without charge.

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What are you rates and box sizes?
Answer: Please register and open a New box to view prices and sizes. We also accept irregular-sized boxes including wooden palettes or other containers, fees are based on volume of item or cubic foot. For irregular sized shipments please e-mail wedeliver@pinoyboxdelivery.com.

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What is your weight limit?
Answer: We do not have a weight limit as we ship by ocean cargo, but for practical reasons the item should be able to be handled by 2 people to ensure that your item can be handled properly and safely.

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Can you consolidate my items?
Answer: Yes, we will be happy to combine your items bought from different sellers into one box.

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Can I have items picked up for consolidation from a seller or supplier?
Answer: There will be an extra charge and will depend on location if covered by collection area. If not covered by us we can recommend third party couriers where you can arrange for it to be collected and delivered to us.

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How do I pay?
Answer: Payment can be made either by BPI bank deposit and online via Paypal.

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What is the amount of insurance covered for my box?
Answer: The standard insurance provided by UMAC Forwarders Express which varies by size and country of origin applies. This insurance covers only lost boxes. Any damaged items are not covered by insurance. You can view insurance per box upon opening a box online. No additional insurance can be purchased.

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What can I buy and ship thru you?
Answer: Most items this includes clothes, shoes, bags and non-perishable food. If you are unsure just email us at wedeliver@pinoyboxdelivery.com and we will confirm if it is acceptable.

Prohibited Items are Flammable, corrosive, Explosive, and Poisonous items like-

Acetal Acetic Acid Acetone Acetylene
Acridine Acrylic Acid Adhesive
Aerosols Alcohol Alkali Aluminium
Alkyl halides Barium azide Batteries wet cell Battery fluid
Benzene Black powder gun powder Brake fluid Butane
Calcium or calcium Alloy Camphor Charges propellants Chlorine
Chloroform Coal Coal tar Cyanide
Decaborane Detonators De-icing fluids Diethylamide
Disinfectants Dyes Epoxy Ethyl acetate
Ethyl Methyl ether Ferric arsenate Fire extinguisher Fireworks
Flares Formaldehyde Gas Hydrogen
Ink Isopropyl Lead Arsenites Lighter fluids
Liquefied fluid Lithium Lithium batteries Magnesium
Manganese Matches Methane Mercury
Motor Spirits Naphthalene Nicotine (compound or prap) Nitric Acid
Octane Organic Pesticides Oxygen liquefied Paints
Perfumery Products
with flammable solvents
Petroleum oil or base Pine oil Phosphorous liquids
Potassium Primers Projectiles Propane
Radioactive substances Resin oil Sodium chlorite Sulphur molten
Tear gas Turpentine Urea Varnish
Resin oil Vinyl Chloride Zirconium powder


The Company will not accept commercial goods (more than a dozen of any kind) and will not carry:
  1. Currency
  2. Firearms / Ammunitions
  3. Explosives / Toy Guns
  4. Precious Metals
  5. Money Orders
  6. Traveler's Checks
  7. Precious Stones
  8. Drugs
  9. Perishables
  10. Negotiable Instruments in bearer from: Electrical Appliances; Lewd, obscene, or pornographic materials; Gambling Paraphernalia; Industrial carbons and diamonds; Communication Equipment and computers; Combustible materials; Motor vehicle parts; Microwave ovens; Property the carriage of which is prohibited by law, regulation or statute of any federal, state or local government of any country from, to or through which the shipment may be carried

LIST OF PROHIBITED AND RESTRICTED ITEMS

Prohibited and restricted items, both for import and export that is illegal to ship via Balikbayan Box
(Source: US CBP website United States Government, Import and Export 12/17/2010 and Philippine Bureau of Customs)

Absinthe (alcohol) Alcoholic beverages Dismantled Auto Parts (Chop chop) Cultural artifacts and pottery
Dog and cat fur Firearms, Explosives & Guns, including parts of Food products such as cheese, meat Hazardous Materials
Trophies, gold, Haitian Meats, Livestock and poultry Merchandise from embargoed countries Textiles (roll)
Trademarked and copyrighted articles Fluids and Perishable food items Automobiles (any parts) Biological
Ceramic tableware Defense articles or items with military or proliferation applications Drug paraphernalia Fish and wildlife
Fruits and vegetables Game and hunting Animal hide drums Medication
Pets, plants and seed, soils Used clothing or shoes of commercial quantity (Ukayukay in bales / boxes) Pornographic Materials


All restricted items are subject to seizure and will be destroyed. The shipper and the consignee will be subject to prosecution.

Here are other applicable regulations concerning importation and exportation of some of the above products:

Defense articles or items with military or proliferation applications - some items that have both commercial and military or proliferation applications, or that are considered defense articles, require a license before exporting abroad. Such items may include software or technology, blueprints, design plans, and retail software packages and technical information.

Dog and cat fur - it is illegal in the United States to import, export, distribute, transport, manufacture or sell products containing dog or cat fur in the United States. As of November 9, 2000, the Dog and Cat Protection Act of 2000 calls for the seizure and forfeiture of each item containing dog and cat fur. The Act provides that any person who violates any provision may be assessed a civil penalty of not more than $10,000.00 for each separate knowing and intentional violation, $5,000.00 for each separate gross negligent violation, or $3,000.00 for each separate negligent violation.

Drug Paraphernalia - it is illegal to bring drug paraphernalia into the United States unless prescribes for authentic medical conditions such as diabetes. Customs authentic medical conditions such as diabetes. Customs authorities will seize any illegal drug paraphernalia. Law prohibits the importation, exportation, manufacture, sale or transportation of drug paraphernalia. If you are convicted of any of these offenses, you will be subject to fines and imprisonment.

Firearms - The Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) regulates and restricts Firearms and ammunition and approves all import transactions involving weapons and ammunition. If you want to import or export weapons or ammunition, you must do so through a licensed importer, dealer or manufacturer. Also, if the National Firearms Act prohibits certain weapons, ammunition, or similar devices from coming into the country, you will not be able to import them unless the ATF provides you with written authorization to do so. If the firearm is controlled as a US Munitions List article and it is temporarily imported to the United States, or it is temporarily exported, it may also require a Department of State license.

Fish and Wildlife - certain fish and wildlife, and products made from them, are subject to import and export restrictions, prohibition, permits or certificates, as well as requirements. CBP recommends that you contact the US fish and wildlife service before you depart if you plan to import or export any of the following: wild birds, land or marine mammals, reptiles, fish, shellfish, mollusks or invertebrates, any part of product of the above such as skins, tusks, bone, feathers or eggs; or products or articles manufactured from wildlife or fish.

Food Products (Prepared) - you may bring bakery items and certain cheeses into the United States. The APHIS Web site features a Travelers Tips section and Game and Hunting Trophies section that offer extensive information about bringing food and other products into the US. Many prepared foods are admissible. However, bush meat made from African wildlife and almost anything containing meat products, such as bouillon, soup mixes, etc., is not admissible. As a general rule, condiments, vinegars, oils, packaged spices, honey, coffee and tea are admissible. Because rice can often harbor insects, it is best to avoid bringing it into the United States. Some imported foods are also subject to requirements of the US Food and Drug Administration.

Gold - Gold coins, medals and bullion, formerly prohibited, may be brought into the United States, However, under regulations administered by the Office of Foreign Assets Control, such items origination in or brought from Cuba, Iran, Burma (Myanmar) and most of Sudan are prohibited entry. Copies of gold coins are prohibited if not properly marked by country of issuance

Meats, Livestock and Poultry - The regulations governing meat and meat products are stringent. You may not import fresh, dried or canned meat products from most foreign countries into the United States. Also, you may not import food products that have been prepared with meat.

Medication - Rule of thumb: When you go abroad, take the medicines you will need, no more, no less. Narcotics and certain other drugs with a high potential for abuse - Rohypnol, GHB and Fen-Phen, to name a few- may not be brought into the United States, and there are severe penalties for trying to do so. If you need medicines that contain potentially addictive drugs or narcotics (e.g., some cough medicines, tranquilizers, sleeping pills and antidepressants or stimulants), do the following:
  • Declare all drugs, medicinal, and similar products to the appropriate CBP official;
  • Carry such substances in their original containers;
  • Carry only the quantity of such substances that a person with that condition (e.g., chronic pain) would normally carry for his/her personal use; and
  • Carry a prescription or written statement from your physician that the substances are being used under a doctor's supervision and that they are necessary for your physical wellbeing while traveling.


US residents entering the United States at international land boarders who are carrying a validly obtained controlled substance (other than narcotics such as marijuana, cocaine, heroin, or LSD), are subject to certain additional requirements. If a US residents wants to bring in a controlled substance (other than narcotics such as marijuana, cocaine, heroin, or LSD) but does not have a prescription for the substance issued by a US - licensed practitioner (e.g., physician, dentist, etc.) who is registered with, and authorized by, the Drug Enforcement Administration to prescribe the medication, the individual may not import more than 50 dosage units of the medications into the United States. If the US resident has a prescription for the controlled substance issued by a DEA registrant, more than 50 dosage units may be imported by that person, provided all other legal requirements are met.

Textiles and Clothing - In general, there is no limit to how much fabric and clothing you can bring back as long as it is for your personal use or as gifts. If you have exceeded your personal exemption, you may have to pay duty on the items. Unaccompanied personal shipments (packages that are mailed or shipped), however, may be subject to limitations on amount.

Trademarked and Copyrighted Articles - customs enforces laws relating to the protection of trademarks and copyrights. Articles that infringe a federally registered trademark or copyright or copyright protected by the Berne Convention for the Protection of Literary and Artistic Works are subject to detention and/or seizure. Infringing articles may consist of articles that use a protected right without the authorization of the trademark or copyright owner or articles that copy or simulate a protected right.

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The seller/supplier does not accept my Philippine credit card, can you pay for us?
Answer: As an added service we are willing to proxy our credit card or Paypal account to make payment on your behalf. There will be a 5% service charge with payment to be made in advance. Any extra costs including delivery charges will be billed before sending the item out to the Philippines. This service is not applicable to Canada.

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Where is your warehouse in Philippines? Can I pick up instead?
Answer: The UMAC warehouse is located at No. 130 (Old #181) Ipil St. Cor. Ipil Ext. Marikina Heights, Marikina City. Yes, pickup can be arranged with advanced notice and proof of identity.

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What are the shipping cut-off shipping schedule?
Answer: US and UK - Boxes are loaded to container every Monday and departs for the port on Tuesday. Container leaves US and UK port every Friday / Saturday. So boxes should be sealed by Friday for loading on the following Monday.

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